About Me
I’m a purpose-driven designer & researcher, passionate about making change through customer-led innovation. I help companies achieve business goals and lead industry transformations through value-driven customer experiences. Topics I’ve worked on include: customer-led clean energy transitions, tech-assisted housing education, and youth-led healthcare reform.
I’m passionate about visualizing complexity and reimagining structural interconnections.
With these values, I craft customer experiences, prototype human-centered services, and align business goals with impactful outcomes. My preferred tools & methodologies include:
/ qual + quant research
/ data visualization
/ roadmapping
/ journey mapping
/ service blueprinting
I'm currently working as a contract Senior Service Designer at Toast.
I earned a Bachelor's Degree in Product Design from Art Center College of Design and a Master’s Degree in Service Design from the Royal College of Art. I also studied Social Design at the Design Academy Eindhoven.
My Approach Combines
3 Distinct Lenses
As a Senior Design Consultant, I wear many hats - researcher, designer, and strategist.
The experience has helped me identify the lenses that are important to me. Those lenses combined, inform my approach to creative problem solving.
Equitable
Practices
WHY?
Ensures that perspectives of those who may be impacted by projects are included in the creation process.
Systems
Thinking
WHY?
Takes into consideration the larger context & external forces that may impact projects - minimizing risk and maximizing success.
Business
Realities
WHY?
Supports champions within client orgs to gain/maintain buy-in and resources for projects and/or change efforts.
